Terms of Use

The following rules form an agreement between 18bet.com and its clients. By registering with 18bet.com you declare your full understanding and acceptance of these rules.

 

Last Update:   27th September 2018

 

 

 

1. General
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1.1 The licensee is Shark77 Limited, a company registered in Malta and having its registered address at Vault 14, Level 2, Valletta Waterfront, Floriana, FRN 1914, Malta. Shark77 Limited holds a B2C remote gaming licence, MGA/B2C/409/2017, issued by the Malta Gaming Authority (the ‘MGA’) on the 1st August  2018. The MGA is the designated regulatory body for the Maltese gaming industry.  The MGA is the designated regulatory body for the Maltese gaming industry. Additionally, all financial transactions between 18bet.com and its clients are handled by Shark77 Limited.

 

1.2 The following rules form an agreement between Shark77 Limited and its clients. By registering with Shark77 Limited you declare your full understanding and acceptance of these rules.


1.3 It is the customers' responsibility to ensure that his/her game play is legal in his/her country of residence, and to therefore be in full compliance with all applicable national laws before registering with Shark77 Limited. The licensee accepts no responsibility for any customers' breach of the mentioned laws.


1.4 These terms and conditions shall be governed and interpreted in line with the laws of Malta. Any proceedings will be brought exclusively before the Maltese Law Courts.


1.5 These terms and conditions may be translated into various languages. The same principles will be reflected, regardless of the language used. In case of any discrepancy between the interpretations of any translated versions of these terms and conditions and the English language version, the interpretation of the English language version shall prevail.


1.6 Players will be informed in advance of any planned changes to these terms and conditions. The players will only be allowed to continue playing on our website, once they accept the newly amended terms and conditions. Players will still be allowed to withdraw their real money funds if they decide not to accept the amended Terms & Conditions.


1.7 Players cannot deposit money from ill-gotten means as this is prohibited by law. Each transaction is in fact checked so as to prevent money laundering. Shark77 Limited will report any criminal or suspicious activity to the relevant authorities, without prior warning to the player.

2. Bets & Offers
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2.1 Shark77 Limited accepts bets made online via its website. Bets are not accepted in any other form (e-mail, fax, etc.).


2.2 All bets will be processed once the bet has been placed and the acceptance confirmed.


2.3 Shark77 Limited reserves the right to offer on certain bet types lower odds than on single bets.


2.4 Clients cannot cancel or change a bet once it has been placed and confirmed.

2.5 Winnings will be immediately credited to clients' accounts following confirmation of the final result.


2.6 Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted after the advertised start time, the match/bet will be treated as a 'non-runner', and therefore considered void.


2.7 A bet may be voided/cancelled due to the fact that an event mentioned in the exceptional circumstances section (section 4) has taken place. In that case, the winnings shall be forfeited, while the original wager amount will be returned to the player’s account.


2.8 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such bets are mistakenly accepted, these will be cancelled, and the wager placed returned to the player’s account.

 

2.8.1 Sports bonus manipulation is considered but not limited to:

-  Placing bets on opposite outcomes or repetitive bets
-  Placing bets on your real + virtual balance more than twice in a row 

 


2.9 All customer offers are limited to one per person, family, household address, email address, telephone number, payment account number/email (example debit or credit card, skrill etc.), and computer (example school, public library or workplace). We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.

3. Player Registration & Deregistration Process
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3.1 Shark77 Limited does not accept customers from Bulgaria, Israel, France and its Territories, Great Britain and Ireland, The United States and its Territories, Hungary, Hong Kong, Macau, Singapore, Cyprus, Spain, the Netherlands and its Teritories, Australia.


3.2 In order to be able to register, the prospective player will be required to provide Shark77 Limited with the following KYC details when filling in the application for registration:


- The player’s identity
- The player’s age
- The player’s address
- The player’s email address.


We securely store the personal data which you have provided us with. On the other hand, you should ensure that your username and password do not become easily accessible by third parties, as any transactions carried out via your account will remain your responsibility, whether you have given authorisation for such actions or not. If you suspect that your username or password have been obtained by others without you having given prior approval, you should immediately change your password in order to avoid further unauthorised actions.


3.3 Once submitting the registration, an automated email containing an activation link will be sent to the email address provided by the player in his/her application. The player’s account will only become active once s/he clicks on the activation link and consequently successfully validates his/her email address. It is only once the email verification process has taken place that the player will be allowed to deposit funds and play on our website. If a player does not receive an e-mail within five minutes of their registration, neither in their inbox nor in their spam box, they need to contact Customer Support Department via mail (csd@18bet.com), Live chat or by Viber and Whatsapp by reaching: +44 750 616 7701 to request a manual validation of their registered e-mail address.

3.4 The clients take full responsibility in ensuring their contact information, payment details and account information are kept up-to-date.
3.5 Clients must be at least 18 years of age or any other older age as may be applicable in the player’s country of residence in order to register and place bets. Shark77 Limited reserves the right to ask for proof of age and to suspend the player’s account until satisfactory documentation is provided.


3.6 Shark77 Limited has the right to request the player to provide it with personal identification documents, in order to verify the player’s identity at any stage of their activity. Any documents provided will be kept by the licensee for at least five years from the Shark77 Limited account closure.


3.7 Shark77 Limited reserves the right to refuse or close a player’s registration at its own discretion. In any case, however, contractual obligations already made will be honoured.


3.8 The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with Shark77 Limited, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts.


3.9 Shark77 Limited does not accept any player collusion and adopts the necessary measures so as to be able to identify such prohibited practise. The use of any third party software (often referred to as robots or bots) to perform any function within the sportsbook and/ or the casino is strictly prohibited, and if detected will result in the forfeiture of any accumulated winnings and the immediate closure of the player's account. Such types of software include but are not restricted to automated software being used to access the services Shark77 Limited offers, place bets for the player or make gaming decisions for the player. Shark77 Limited retains the right to take reasonable measures to reclaim invalid winnings in cases where historical instances of bot use are detected after cashouts have been paid.


3.10 Players are prohibited from selling, transferring and/or acquiring accounts from other players.
3.11 Players are also not allowed to transfer funds from their account to another player’s account.
3.12 A player may wish to close his/her account. In that case a request must be sent from the individual’s registered email address to csd@18bet.com. The account will be closed once the individual provides his/her conformation.

Please allow us up to 24 hours to reply to your emails and to process your request.

 

3.13 An account which has been closed can be reopened at any time by means of a request sent to the Customer Support Department email address, that is csd@18bet.com.

4. Exceptional Circumstances
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4.1 Shark77 Limited reserves the right to limit, refuse, cancel, change any bet or part of a bet before the game starts without providing any justification.


4.2 The licensee reserves the right to terminate and remove games from its website as it deems fit.


4.3 When an event is cancelled, all related bets will be cancelled automatically, and any wagers placed, will also be automatically refunded to the player’s account.


4.4 Shark77 Limited will not be responsible for any damages or losses deemed or alleged to have resulted from or which have been caused by the website or its content including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, server disruption or lagging, downtime, any person's misuse of the site or its content, or any errors or omissions in content. Shark77 Limited will also not be liable for any system errors in gaming software, pay tables, random number generation system, bet settlement or any other elements of Shark77 Limited’s product/s. Lastly, Shark77 Limited does not take any responsibility for typing, human or palpable errors, which can lead to obvious price errors. In any of the instances above mentioned, bets will be deemed void. These will be cancelled and wagered amount returned to the player’s account.


4.5 Though we strive to ensure that no technical hitches take place, a failure in the system may still result, and your game will miscarry/abort. In that event, we shall refund the amount you initially wagered to your account. Furthermore, we will either resume the game at the point in time immediately before interpretation took place, or, if this is not possible, terminate the game.


4.6 Although every effort is made to ensure that information displayed on site with regards to an event is correct, it is to be used as a guide only. In the event of any particular information (score, time of game etc.) being incorrect we assume no liability for this. Please refer to our Betting Rules found on our website so as to be able to understand how we settle individual markets.


4.7 Shark77 Limited reserves the right to void any or all bets made by any person or group of people acting in an attempt to defraud the web site. If there is an evidence of a series of bets, each containing the same selection which had been placed by or for the same individual or group of individuals, Shark77 Limited reserves the right to make such bets void and suspend the accounts. This rule applies to both settled and unsettled bets.


4.8 Shark77 Limited reserves the right to void any bet that may have been accepted in error when the account did not have sufficient funds to cover the bet. The licensee may also act in such a manner, if an account has insufficient funds as a result of a deposit which had been cancelled by the payment processing party.


4.9 Should funds be credited to a client's account by mistake, it is the client's responsibility to notify the licensee of the error once s/he becomes aware of such mistake. If, on the other hand, it is Shark77 Limited which becomes aware of this mistake, it will deduct the amount from the client’s account. There is no need for Shark77 Limited to first notify the player. Any winnings subsequent to the error shall be deemed invalid and returned to the licensee.

5. Deposits & Withdrawals
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5.1 Any deposits are specifically to be used on our website. Any deposited amount will need to be wagered at least five times before the player is allowed to withdraw the funds.
5.2 The minimum accepted deposit is € 10
5.3 Shark77 Limited has entered into an agreement with a number of payment service providers and financial institutions (as per the below table) so that the latter are able to receive deposits and process withdrawals on its behalf.

 

Method of Payment Timing of Deposit Deposit Charges
Master Card Immediate Free
Neteller Immediate Free
Skrill Immediate Free
Visa Immediate Free
SoFort Immediate Free
Trustly Immediate Free
Bank Wire Up to 3 Business days Free

 

5.4 Players shall not treat Shark77 Limited as a financial institution, nor expect interest on their deposits.
5.5 Withdrawals will be processed only to open accounts. Furthermore withdrawals will only be processed to the same account from where the funds paid into the player’s account originated.
5.6 Withdrawal conditions are as follows:

 

 

Method of Payment Timing for Withdrawal Withdrawal Charges
Master Card Up to 48 hours Free
Neteller Up to 48 hours Free
Skrill Up to 48 hours Free
Visa Up to 48 hours Free

 

5.7 Withdrawals are allowed only in cases where the customer uses the same payment method he used to previously perform a deposit, with exceptions, where this is specifically disallowed.
5.8 A customer can at any time withdraw money from his account using bank transfer, provided this transaction complies with the 18bet’s general Terms and Conditions. It is the customer's responsibility to check the fee rate which is charged by his bank.
5.9 A customer can withdraw up to € 10,000 (or equivalent in other currencies) from his/her account per week. In any case however, the player’s identity will be verified on cumulative withdrawals of € 2,300.

5.9.1 Maximum winning amount per ticket (including repetitive tickets) is 30 000 €.

5.9.1.1 The maximum amount of winnings which is permitted to be withdrawn if there are winnings made from Free Spins is 50€ (or equivalent in other currencies).

5.9.2 Customer’s maximum winning amount per day cannot exceed 100 000 €
5.10 Multiple withdrawals performed within a 30 day time-frame will be charged with a minimum fee of 3% of the withdrawal amount to cover administrative costs.
5.11 Shark77 Limited reserves the right to charge withdrawals with fees to cover administrative costs, in case the deposit amount is not rolled over at least 5 times (sports wagers on odds less than 1.5 or casino wagers with minimum/no risk will not count for the roll over). In that case the following fees shall apply:
- Up to 3 times, minimum 6% of the withdrawal amount
- Between 3 and 5 times, minimum 3% of the withdrawal amount.
5.12 Shark77 Limited is not responsible for any failures or delays that might be caused due to restrictions/problems which the credit card companies may be faced with. The licensee strongly recommends that its customers choose between the e-wallets available on its website, as, in this manner, there is a greater chance that the money transactions are carried out in a more swift and secure manner.
5.13 In order to process credit card withdrawal requests, we require the following ID documents:
- Copy of identity card
- Copy of back and front of your credit card (the 8 middle digits and the CVV numbers should ideally be covered)
- Addressed bank account statement or utility bill
- Additional identity verification documents which we may specifically ask for.
5.14 The player’s choice of payment may have been registered using personal details which are different from those of the Shark77 Limited account holder. In that case we reserve the right to ask for additional documentation to verify player’s identity and provided payment method details.
5.15 Shark77 Limited reserves the right to review transaction records and logs whenever it deems this to be necessary. If, consequent to these reviews, it becomes clear or it is suspected that the account is being:
(i) Used as a non-recreational play type; or
(ii) That players are colluding and thereby distorting the game play, or
(iii) are in any manner not complying with these terms and conditions,

Shark77 Limited will cancel all withdrawals and all winnings will be revoked. In any case however, the player will not lose the right to withdraw the amount originally deposited. In addition, Shark77 Limited reserves the right to suspend such accounts

6. Inactive, Dormant & Closed Accounts
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6.1 Accounts having no recorded activity for a period of 6 months are considered to be inactive. Should an account be inactive for 6 consecutive months or longer (no deposit and betting/gaming activity), 18bet reserves all rights to terminate the customer's account and therefore; all outstanding balances are forfeited.


6.2 If no transactions have been recorded on a player’s account for thirty months, the account shall be deemed to be dormant. In that case Shark77 Limited shall do its best to remit the balance in that account to the player. If it does not succeed to do so, it will close the player’s account and remit the funds to the MGA.


6.3 A player may decide to close his account as per point 3.12 above. Furthermore, he may want to exclude his account as explained in point 7.2 below. Inactive (as defined in point 6.1 above), dormant (as defined in point 6.2 above), closed and excluded accounts may still carry cashable amounts. In that case, in order to be able to withdraw the amounts, the player is to send an email to the Customer Support Department at csd@18bet.com informing them of their situation. The cashable amounts will, at that point in time, be remitted to the customer. The aforementioned verification process will take place should the cumulative withdrawal from registration to this final withdrawal request exceed € 2,300.

 

7. Player Self Protection Mechanisms
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7.1 A player may fully control their 18bet activity by hovering over their username, choosing “Responsible Gambling” from the drop down menu and changing the settings to suit their preferences. If a player is unable to set those limitations for themselves, they may send an email to the Customer Support Department csd@18bet.com requesting Shark77 Limited to:


(i) set a limit on the amount the player may wager within a specified period of time
(ii) set a limit on the amount the player may lose within a specified period of time
(iii) set a limit on the amount of time the player may play during any one session.


7.2 We realize that for some customers gambling might become a serious problem. For such customers we offer a self-exclusion option for a definite or indefinite period of time, as per the customer's request. If you would like to self-exclude yourself, please contact us on csd@18bet.com specifying the terms of your desired exclusion. If you would like to amend the terms of exclusion, a subsequent request needs to be sent to the same email. More restrictive limits requested will be implemented immediately, while less restrictive will be implamented within 24 hours time.

8. Complaints
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8.1 Complaints, queries and difficulties are to be directed to our Customer Support Department on the following email: csd@18bet.com


8.2 The Customer Support Department will do its best to provide the customer with a reply or solution within 48 hours from the customer’s query or complaint.


8.3 Though we will do our utmost to provide a solution to your problem, this may not always be to your satisfaction. In that case, if you feel that our response has not addressed your concern, you can complain directly to the MGA by sending an email on the following address support.mga@mga.org.mt

9. Bonus Rules
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1. The licensee considers these bonus rules to be fair. Should you need any advice regarding these rules, please contact us at csd@18bet.com


2. Players will be informed in advance of any planned changes to these bonus rules. The players will only be allowed to continue playing on our website, once they accept the newly amended bonus rules.


3. These bonus rules may be translated into various languages. The same principles will be reflected, regardless of the language used. In case of any discrepancy between the interpretations of any translated versions of these bonus rules and the English language version, the interpretation of the English language version shall prevail.


4. It is to be noted that for promotions where the rollover is on the bonus, and where the customer has real money and bonus money in his balance, real money is to be used first.


5. All Shark77 Limited bonuses and promotions are intended for recreational players and Shark77 Limited may in its sole discretion limit the eligibility of its customers to participate in all or part of any promotion.


6. Shark77 Limited reserves the right to cancel, reclaim or refuse any promotion at its own discretion.


7. In case of a bonus manipulation Shark77 Limited reserves the right to deduct the bonus and the winning associated with the bonus from the customer's account.


8. Shark77 Limited reserves the right to review transaction records and logs whenever it deems this to be necessary. Consequent to these reviews, it may become clear or suspicion may arise that the account is being:


i. Used as a non-recreational play type or wager style account; or
ii. That players are colluding and thereby distorting the game play.
In that case, all winnings and/or bonuses will be revoked at the sole discretion of Shark 77 Limited.


9. Players can only have one active casino and sports bonus at a time. In order to claim another bonus, the current activated bonus must be completed or closed off first. Otherwise, all previous bonus money will be revoked.


10. In order to claim a free spins bonus a player must enter the respective bonus code when depositing. Free spins are not granted instantly, and will be available to eligible players within 48 hours of the bonus code activation. A customer must use all acquired free spins within 7 days of acquisition or otherwise they will expire and will no longer be available. In order to use the free spins granted by Shark77 Limited a player must launch the game corresponding to the promotion on offer, and click on “Play free spins now”.


11. Shark77 Limited may, at its sole discretion, decide to give free spins to its customers as a present. In that case the customers will be required to perform a minimum deposit equal to the winnings gained as a consequence of the free spins, and to wager the deposit in question 5 times before any withdrawals of winnings are permitted.


12. Casino bonus manipulation amongst others, may consist of:


(i) Placing bets with minimal or no risk
(ii) Wagering placed using the Gamble Feature on Slot games or Double Feature on Video/Power Pokers
(iii) Increasing the balance, then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for the bonus
(iv) Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
(v) Placing bets exceeding the permitted maximum stake for the particular bonus

 

12.1  Sports bonus manipulation is considered but not limited to:

(i) Placing bets on opposite outcomes or repetitive bets
(ii) Placing bets on your real + virtual balance more than twice in a row

(iii) Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus


13. In cases where there is an attempt to use the amount of the casino bonus in sports without meeting the specified rollover requirements, Shark77 Limited may cancel the casino bonus and all winnings associated with it, as it can be seen as bonus manipulation.


14. In cases where there is an attempt to use the amount of the sports bonus in casino without meeting the specified rollover requirements, Shark77 Limited may cancel the sports bonus and all winnings associated with it, as it can be seen as bonus manipulation.